Management Skills

Creating an effective management team starts with individuals who have effective management and supervisory skills.

Whether you are looking to provide foundation skills for new supervisors, provide tools to upgrade the skills of your current supervisors, or transform your managers into leaders – we can help.

Select a course from the list below or contact us for specific skills development


Management Development Courses

The transition from star performer to a company manager can be a stressful and confusing change. The skills that led to success in a job role maybe very different from those needed to manage.

New Managers must learn how to win the trust and respect of others, further the organization’s goals and manage their own personal stresses and challenges.

This course provides valuable insight into the challenges and responsibilities that new Managers face based on three themes: Organizational goals, Departmental planning, and skills with Direct Reports.

Go to Fundamentals of Management & Supervision page

Some organizations function not too differently than the bumper car ride at the amusement park, with much commotion but little success in sustaining high performance results.

Goal-driven performance management offers a fundamentally sound way to corral the energy and talent of your Direct Reports and deliver the results required to achieve strategic goals.

This course provides “hands on” development to identify, develop and implement an effective Performance Management Program based on three themes: Organizational goal alignment, Manager focus and Employee motivation.

Go to Performance Management page

Performance appraisal is not an event. It is a process. Even the once a year encounter known as the “yearly performance appraisal” actually requires a number of steps.

These events happen in a predictable and sequential fashion and meet several needs; for the Employee a way to define how he or she is doing, for the Manager an opportunity to coach, and for the Organization a way to provide information for employment and compensation decisions.

This course will provide resources and skill building for three areas of performance review: preparing, conducting and following through on the appraisal.

Go to Performance Reviews page

Although most managers understand the importance of hiring wisely, many do not have an effective model to help them make wise choices.

Of course, there is no foolproof method for knowing exactly how candidates will work out if you hire them, but there are precautionary methods you can use to eliminate those candidates who definitely won’t work out.

Impact Interviewing and Hiring shows you how to focus on candidate performance rather than your own impulses.

This course covers the fundamentals of sound hiring, including proper interviewing and assessment techniques and offers a model that will help you hire the right person every time.

Go to Performance Reviews page

Managing has been defined as getting others to reach company goals.

Managers often question why direct reports don’t’ do what they are supposed to do. As a result, Managers often attempt to reach goals by themselves. Rather than blaming others there may be something faulty with the process of delegating the assignments.

Clear guidelines on how to delegate effectively can increase the success of delegation and build confidence for both managers and direct reports.

This training program is intended for first-line supervisors and managers who have delegating responsibilities to their direct reports. Supervisors and managers learn eight steps to delegating effectively.

Program participants also assess their attitudes and current practices as delegators and explore how to communicate effectively through experiential activities.

Go to Art of Delegation page

This course is designed for managers and supervisors who are charged with introducing departmental or organizational changes to their employees.

In today’s organizations, change is the rule rather than the exception. New initiatives are creating more pressures and demands on employees to confront the challenge of change. As an ongoing occurrence, change can be exhilarating or stressful.

This program will provide managers and supervisors with the tools and techniques to help them successfully navigate through understanding change, introducing change to others and overcoming resistance.

Go to The Challenge of Change page

With business and industry increasing team participation to satisfy quality standards, the ability of teams to work effectively is vital to success.

For teams to develop and become productive, members must have a solid understanding of how a team works and how to interact productively.

This training program helps team members evaluate how they interact and the level of the team’s development. These are the important elements that established teams need to study before they can achieve their best productivity.

This program requires pre-workshop preparation with team members completing an iWAM profile. This profile will be used to bring awareness to the team’s communication and interaction patterns.

Go to the Enhancing Teams page

Today’s workplace is a rapidly changing environment. On the one hand, complex technology has created a need for highly skilled workers. On the other hand, financial and time constraints have curtailed training programs for many companies.

As a result, on-the-job training has become the principal means by which a new employee is integrated into the workplace.

This program is designed to help managers increase their effectiveness in training new employees.

Participants will learn the tools and techniques for a systematic and active approach to training employees on the job.

Go to New Employee Training page

Workers at every level in a new organization are learning new skills as cross training increases and new policies and procedures are implemented.

The responsibility for effectively teaching new skills and providing positive support has never been more valued.

In this program participants will learn to:

  • Demonstrate skills
  • Conduct skill practice
  • Provide performance coaching while using individual style differences to maintain their relationships with employees.

Go to Coaching Skills page

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